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Frequently Asked Question’s

 

General

 

Do you have a shop I can come to?

No, we do not currently have a shop and are only online at present. We do this to keep our overheads low, so we can give the best prices to the customer on all our imports from the UK and France.

 

I live in Benalmadena, can I collect it from you?

Unfortunately, we can not let anyone collect the items from us, as we would need a license for you to be allowed to our premises.

 

What languages do you speak?

We speak English, and we are currently learning Spanish but are not yet at a position to take calls in Spanish. However, we can of course answer all Spanish enquiries via email or WhatsApp.

 

 How do I pre order?

Email us at ajsfiestas@gmail.com or WhatsApp us with the details of the items you would like pre- ordered, together with your address and we will send you an invoice via email.

 

Can I have an invoice In a different language?

Please let us know when ordering if you require an invoice in a different language, by email or WhatsApp.

 

Payments and Postage


I don’t have a PayPal account how do I pay?

You do not need a PayPal account, as you can check out as a guest with your preferred debit or credit card.

How do I know if payments are secure?

Our store is SSL Protected, which means an SSL (secure sockets layer) is the technology used for establishing an encrypted link between a web site and your browser.

We also use PayPal which is the safest way to pay as your card details stay with PayPal, and you benefit from PayPal buyer protection.

How is your postage calculated in mainland Spain?

We calculate all our postage by the size and weight of each item. You can buy small items with postage as low as 1.50 or order up to 3 kilos for just 9.50 in mainland Spain. We calculate our postage in this way to allow people to be able to buy single items, and not have to pay parcel prices making it much better value for money for our customers.

If you have a preferred courier or postage service, please contact us with full details of your order, and we will check that the courier is available locally and obtain a no obligation quote. The quote will be emailed to you, and if you are happy to go ahead we will invoice you via PayPal with your preferred courier’s details.

Which countries do you sell to?

We sell internationally, and our website is already optimised for people purchasing from the United Kingdom, Gibraltar and most of Europe. With prices starting off as little as 2.90 euros for a small item. We calculate our postage in this way to allow people to be able to buy single items and not have to pay parcel prices making it much better value for money for our customers.

We are happy to sell worldwide, but it’s difficult to calculate a price for every corner of the globe as it depends on which courier services are also available in your home country. Please email us your location and the products you wish to purchase and we will calculate it for you, and send you a free no obligation quote.

If you have a preferred courier or postage service, please contact us with full details of your order, and we will check that the courier is available locally and obtain a no obligation quote. The quote will be emailed to you, and if you are happy to go ahead we will invoice you via PayPal with your preferred courier’s details.

 

If our Frequently Asked Questions did not answer your query, then please do not hesitate to contact us using the contact form provided or email us at ajsfiestas.com. Alternatively, you can WhatsApp us on 655 368410

 

 

 

 

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