FAQ's

Frequently Asked Question’s

 

General

 

Do you have a shop I can come to?

No, we do not currently have a shop and are only online at present. We do this to keep our overheads low, so we can give the best prices to the customer on all our imports from the UK and France.

 

I live in Benalmadena, can I collect it from you?

Unfortunately, we can not let anyone collect the items from us, as we would need a license for you to be allowed to our premises.

 

What languages do you speak?

We speak English, and we are currently learning Spanish but are not yet at a position to take calls in Spanish. However, we can of course answer all Spanish enquiries via email or WhatsApp.

 

 

How do I pre order?

Email us at ajsfiestas@gmail.com or WhatsApp us with the details of the items you would like pre- ordered, together with your address and we will send you an invoice via email. Except our Extra special range.

 

What is your Extra Special Range?

Our extra special range is a more luxury range than some of other products therefore we do not keep a full stock of it. These item can be pre ordered and shipped directly from a supplier in the UK within 48 hours. This gets the item to you as quick as possible they are also sent by courier and are fully tracked. This is no the same as are normal pre order service.

Are there any extra fees for your extra special range?

The postage is a little more expensive due to using a tracked courier. Other wise there are no extra charges except when used with our Benalmadena Brides storage offer.

 

 

Can I have an invoice In a different language?

Please let us know when ordering if you require an invoice in a different language, by email or WhatsApp.

 

Payments and Postage

 

Are you VAT / IVA registered and how do you charge it?

All our products are already inclusive of VAT / IVA, so the price you see is the price you pay.

 

 

 

I don’t have a PayPal account how do I pay?

You do not need a PayPal account, as you can check out as a guest with your preferred debit or credit card.

How do I know if payments are secure?

Our store is SSL Protected, which means an SSL (secure sockets layer) is the technology used for establishing an encrypted link between a web site and your browser.

We also use PayPal which is the safest way to pay as your card details stay with PayPal, and you benefit from PayPal buyer protection.

How is your postage calculated in mainland Spain?

We calculate all our postage by the size and weight of each item. You can buy small items with postage as low as 1.50 or order up to 3 kilos for just 9.50 in mainland Spain. We calculate our postage in this way to allow people to be able to buy single items, and not have to pay parcel prices making it much better value for money for our customers.

If you have a preferred courier or postage service, please contact us with full details of your order, and we will check that the courier is available locally and obtain a no obligation quote. The quote will be emailed to you, and if you are happy to go ahead we will invoice you via PayPal with your preferred courier’s details.

Which countries do you sell to?

We sell internationally, and our website is already optimised for people purchasing from the United Kingdom, Gibraltar and most of Europe. With prices starting off as little as 2.90 euros for a small item. We calculate our postage in this way to allow people to be able to buy single items and not have to pay parcel prices making it much better value for money for our customers.

We are happy to sell worldwide, but it’s difficult to calculate a price for every corner of the globe as it depends on which courier services are also available in your home country. Please email us your location and the products you wish to purchase and we will calculate it for you, and send you a free no obligation quote.

If you have a preferred courier or postage service, please contact us with full details of your order, and we will check that the courier is available locally and obtain a no obligation quote. The quote will be emailed to you, and if you are happy to go ahead we will invoice you via PayPal with your preferred courier’s details.

 

 

 

Local Offers

 

I am getting married in Benalmadena, how do I take advantage of your free storage offer?

We will store any items free of charge and drop them off at your wedding venue in Benalmadena. To order simply email us with the venue address, your name and the products you want to purchase, and we will send a personalised invoice for payment via email.

 

Are there any other fees for the Benalmadena Brides storage offer?

You only pay for the product no postage providing you email us your order. The only time you will be charged a fee if it is an item from the Luxurious Extra Special range there will then be a one off single administration fee of 5.00

 

Where are the items stored?

All ordered items will be kept in a dry, secure warehouse until your wedding.

 

I am not staying at the same place as my wedding venue, how will I know when it has been delivered?

We will email or WhatsApp you on the day it has been delivered to let you know. Please let us know your contact preference when you make your order, and keep us up to date if your contact details change.

I am getting married in Fuengirola, or another near by Town. Can I use the Benalmadena Brides free storage service?

Please email us with your venue and items you wish to purchase, as we may have to add a delivery charge for venues not in Benalmadena. We will send you a free no obligation quote.

I am a business in Benalmadena, do you offer free delivery?

Yes, we offer Free Delivery on all products to other businesses, in Benalmadena only. Please email or WhatsApp with your order.

I am business in Fuengirola or another nearby town. Can I take advantage of your free delivery?

Please contact us with your address and the products you would like. We may have to add on a small fuel surcharge or send it in the post, but we will of course send you a personalised no obligation quote with both options.

 

If our Frequently Asked Questions did not answer your query, then please do not hesitate to contact us using the contact form provided or email us at ajsfiestas.com. Alternatively, you can WhatsApp us on 655 368410